When Dawn and I started reselling we did things very informally:
- Go to the store
- Buy a few items
- Take some pictures and create some listings
- Put the items away
- Pull the items out to answer any questions about measurements or condition
- Package and print a shipping label once an item sells
It definitely wasn’t the most efficient process, but we didn’t have a ton of inventory. With maybe 20-40 items in stock and listed at any given time, we didn’t need to invest in infrastructure or look for better processes.
But as our respective inventories grew, so did the amount of work. It wasn’t long before the flaws in our process started to become apparent.
We were spending too much time trying to answer product questions that we could have just addressed when first creating our listings. Once items sold, we were spending more time trying to locate them. And with higher sales volumes, finding packaging materials on the fly was proving to be both challenging and expensive. The new stresses made doing the work less enjoyable. All of that compounded, and before we knew it we were building a backlog of inventory that hadn’t even been listed.
We had two choices:
- Stop acquiring new inventory and keep things small
- Scale up with better processes and improved efficiency
The first choice wasn’t an option. We had lofty goals, and the only way we were going to achieve them was to re-evaluate our processes and invest in our businesses.
These are the 7 things that have taken our flipping businesses to the next level: